Responsible product design
Peer support needs strong boundaries.
Baatcheet is positioned as a conversation and emotional support product, not a medical, crisis, or therapy replacement.
If a user indicates immediate self-harm risk, harm to others, abuse, or medical emergency, the product must stop normal matching and show emergency guidance.
Moderation matrix
| Signal | Product action | Owner |
|---|---|---|
| General stress | Match listener or show library prompts | Product flow |
| Repeated panic language | Show safety prompt and offer trained listener route | Moderation desk |
| Immediate danger | Show emergency guidance and pause peer match | Safety workflow |
| Listener misconduct | Block, review, and log incident | Admin |